First Car Rental South Africa / Sixt terms and conditions:
IMPORTANT: The guidelines below should be read together with the Terms and Conditions that will be presented to you for signature at the Car Rental Counter – click to view here.
For security reasons, when renting car groups E, Z, F, G, M, K, U, V, I, Y, Q, GS and L we may require additional methods of identification or conduct a security check to the Branch Manager’s satisfaction before the special vehicle type is released to the Renter. Please contact us if you require more info.
The VEHICLE shall be at the sole risk of the Renter for the RENTAL PERIOD.
1. The Renter / Main Driver shall not:
1.1 hire or lend the VEHICLE to anyone;
1.2 permit the VEHICLE to be in the possession or control of anyone other than the additional driver;
1.3 cause or permit the VEHICLE to be driven unlawfully or illegally or to be used for any unlawful purpose or for a purpose for which it was not designed or in such a way as to increase the risk of it being damaged or lost, or to be overloaded;
1.4 cause or permit the VEHICLE to carry any passenger or goods for reward (i.e. taxi service) or for racing; or
1.5 cause or permit the VEHICLE to be exposed to the risk of damage in or by any civil or public disturbance or unrest.
Tour Operators and Tour Companies may use our cars for their tourism transport needs, but need to contact us for important info before booking.
2. The Renter shall take all precautions to protect the VEHICLE from theft and damage and shall lock and immobilise the VEHICLE and activate the burglar alarm when the VEHICLE is not in use.
3. The Renter must read and accept the terms and conditions of the Rental Agreement.
First Car Rental / Sixt reserves the right to offer more than one vehicle model within each vehicle group.
First Car Rental / Sixt cannot guarantee a specific vehicle brand within a group however will accommodate any requests based on availability.
i) VAT or TAX is subject to change in accordance with Government Legislation in which case rates will be adjusted accordingly.
ii) Vehicles are rented subject to First Car Rental / Sixt’s standard terms and conditions (click here to view) as reflected on the reverse of the rental agreement and is subject to change without notice.
iii) Please refer to your rate schedule for inclusions and exclusions and the waiver responsibility. (more info here)
iv) The Renter is required to present a voucher at time of rental. Failure to do so, will result in the Renter being billed directly at the daily extension rate. You will receive this voucher into your email immediately after online reservation.
v) Daily rates are calculated strictly in cycles of 24 hours, from time of pick up to time of drop off. The Renter will be billed directly for additional rentals days, should the vehicle be returned late.
vi) Should a vehicle be returned with excessive dirt, the valet charges will be billed directly to the Renter’s credit card.
vii) The Renter is liable for Windscreen Breakage-, Glass-, Mirrors-, Windows-, Water-, Undercarriage-, Water Damage-, Tyre-, Rim-, Hubcap Damage to the vehicle. Windscreen cover is available at the rental counter for R 35 per day. Tyre Damage waiver is also available at the rental counter for R 35 per day.
4. The following items are not covered by any of the waiver options (IMPORTANT)
4.1. Damage to glass, mirrors, windscreens, windows, tyres, hubcaps and rims. Windscreen cover is available at the rental counter for R 35 per day. Tyre Damage waiver is also available at the rental counter for R 35 per day.
4.2. Towing costs and charges for Roadside Assistance (unless there was mechanical breakdown).
4.3. Damage to the undercarriage and/or damage caused by water.
4.4. Damage due to driver negligence or where the vehicle was driven by an unauthorised driver.
4.5. Single vehicle accidents, i.e. Where no other vehicle, person, animal or object was involved.
4.6. Damage caused through disobeying any traffic law.
4.7. Damage or loss where incidents/accidents happened outside South African borders (unless authorised by ourselves).
4.8. Damage or loss where the incidents/accidents are not properly reported (refer to clause 14 of the Standard Terms & Conditions of Rental).
4.9. Damage or loss where the vehicle has been used/driven in a way that harms our rights (refer to clauses 4 & 7 of the Standard Terms & Conditions of Rental).
4.10. Damage or loss where the driver’s license was invalid or endorsed.
4.11. Damage or loss where the rental agreement was not properly extended (refer to clause 1.9 of the Standard Terms & Conditions of Rental).
4.12. Damage or loss where the vehicle is driven on unsuitable roads for the type of vehicle.
4.13. IMPORTANT: All damage occurring whilst the vehicle is driven on a gravel road will be for your own cost.
4.14. Damage or loss where the driver is under the influence of alcohol, drugs or any medication which causes drowsiness.
4.15. Damage or loss where the vehicle’s lubricants (oil & water, etc.) have not been topped up.
4.16. Damage to and loss of trailers and their contents.
4.17. Any act of negligence.
4.18. Any breach of the Standard Terms & Conditions of Rental.
II) FACTORS THAT NEGATE WAIVERS – GROSS NEGLIGENCE
Speeding is the major cause of accidents in Southern Africa. The relevant waiver will not cover any damage if any of the Gross Negilegence Factors (see below) were not adhered to – in other words, the Renter will become liable for the full value of the vehicle should any of the Gross Negiligence factors apply to their accident.
- Gross negligence.
- Driving under the influence of alcohol or illegal substances.
- Unauthorised persons driving the vehicle.
- Unauthorised cross border rentals. Please note that no cross border travelling is permitted through SA Car Rental – South Africa car rental only.
- Not adhering to traffic, road and driving regulations.
- Unsuitable driving or road conditions i.e. gravel roads.
- No other vehicles involved in the collision unless exceptional circumstances apply.
- Not reporting the collision to First Car Rental and the nearest Police Station.
- Failure to obtain authorisation from First Car Rental to extend the pre- booked rental period.
- Failure in reporting the loss to First Car Rental within 3 hours in the event of theft.
- Failure to produce the vehicle keys in case of theft unless exceptional circumstances apply.
- Not reporting the exact details of the last known location of the vehicle prior to theft.
III) DRIVING REQUIREMENTS
i) Government Legislation requires that whilst driving, the driver/s are required to have a valid unendorsed drivers license in their possession (contact us if your license has minor endorsements and we will assist).
ii) Driver/s must have legally driven in their home country for at least three years prior to renting a vehicle.
iii) An International Drivers license is not required, provided the original license is in English.
iv) Valid Credit Card in the Driver’s Name who will be present during collection and return of the vehicle. The credit card must be embossed (have raised number digits on the card).
What to do in the event of a breakdown:
i) Contact First Car Rental / Sixt on the emergency Roadside Assistance toll free number:
0860 888 911 (South Africa only, please use the international dialing prefix if phoning from a roaming mobile phone)
ii) The Renter will be assisted with the following:
Flat Tyre Assistance
If the vehicle’s spare tyre is inflated and serviceable, it will be installed to replace a flat tyre. When a serviceable spare tyre is not available, towing will be provided, at the Renter’s expense.
If the vehicle’s battery is dead, the service provider will jump-start the vehicle.
Vehicle Lockout Service
In the event of keys been locked in the vehicle a locksmith will be appointed to unlock the vehicle, at the Renter’s expense.
Emergency Fuel Delivery
If the vehicle runs out of fuel, a limited supply will be delivered, to enable you to reach the nearest service station. (Cost of fuel for your account).
If a vehicle becomes stuck, it will be extricated or winched as long as it is adjacent to a passable, established road or thoroughfare and can be safely reached from the hard road surface, at the Renter’s expense.
Sometimes a breakdown will occur at inconvenient locations. If the vehicle breaks down and requires towing First Car Rental / Sixt will appoint a towing operator to tow the vehicle to the nearest repairer, at the Renter’s expense.
Message Relay Service
First Car Rental / Sixt will relay a message to a family member, friend or colleague in the RSA in the event of a breakdown or accident.
iii) Renters are requested not to replace or repair any vehicle parts unless authorised by First Car Rental / Sixt. Renters who fail to get prior authorisation from First Car Rental / Sixt will not be reimbursed for expenses incurred.
What to do in the event of an accident or theft:
i) The Renter is required to contact the relevant First Car Rental / Sixt branch immediately.
ii) A full report must be made to the nearest Police Station within 24 hours where an accident has occurred and immediately in the case of theft.
iii) A Case Reference number must be obtained from the Police Station.
iv) An Accident & Theft report must be completed within 24hrs of incident occurring, these are obtainable from any First Car Rental / Sixt branch.
v) Personal belongings stolen or lost during an accident are not covered. It would be advisable for Renters to obtain personal belonging insurance prior to their trip.
vi) A Claim handling fee will be levied for all incidents.
Also see more info at the First Car Rental / Sixt’s standard terms and conditions (click here to view).
VI) TRAFFIC FINES
i) Should the Renter disobey the traffic regulation which results in a fine, such amounts will be debited to the clients credit card including an additional traffic fine handling fee.
VII) COLLISION DAMAGE/THEFT WAIVERS
i) The Renter is responsible for the excess amount i.e.
STANDARD = Between R 7 500 and R 15 000 – please refer to the booking engine to view the excess amount for the car group you are interested in. SUPER = Between R 3 500 and R 12 000 – please refer to the booking engine to view the excess amount for the car group you are interested in.
Please note that a Renter is responsible for the full value of the relevant vehicle, should theft/accident be caused due to negligence (see “II” for detailed list of factors that negate the waivers) or should theft/accident be caused due to any of the points mentioned in points ‘4.1 – 4.18’ above
ii) Top up Cover is available but cannot be pre-paid. Prices are available at the counter at time of rental. This will be billed to the Renter directly.
iii) A claim handling fee will be applied and charged to the Renter’s credit card, in the event of damage/theft of the vehicle. Collision damage waiver only covers damage to the First Car Rental / Sixt Vehicle, does not cover the claim handling fee.
VIII) CROSS BORDER EXCESS – NOT APPLICABLE
Please note that no cross border travelling is permitted through SA Car Rental – South Africa car rental only.
X) THIRD PARTY CLAIMS
i) Should the Renter be involved in an accident where the cause was not that of the Renters, the Renter is still responsible for the non-waiverable excess until such time as Third Party Recovery has been paid in full to First Car Rental / Sixt, First Car Rental / Sixt will then re-imburse the Renter. The amount re-imbursed will be subject to the Third Party Recovery amount.
XI) CROSS BORDER TRAVELING
Please note that no cross border travelling is permitted through SA Car Rental – South Africa car rental only.
XII) ONE WAY RENTALS
i) Additional one way fees, if applicable, will display during online reservation.
XIII) DELIVERY & COLLECTION
Cars cannot be delivered to private or any other addresses. Please note that all car rentals must be collected from a First Car Rental / Sixt branch. Cars can be collected at the end of the rental from private addresses and a collection fee applies. Please contact us for more info.
# PLEASE NOTE: ANY TOLL FEES OR GAME PARK ENTRANCE FEES WILL BE BILLED IN ADDITION TO THE COLLECTION CHARGE
i) Available on request at time of reservation and will be charged directly to the Renter at time of rental.
ii) Please contact us for more info.
XV) YOUNG DRIVER
i) Drivers must be at least 23 years of age.
ii) Any person other than the actual Renter, who will drive the vehicle during the course of a rental will be subject to an additional driver fee.
XVI) CONTRACT FEE
i) A contract fee of R 75 per rental (not per day) will be charged directly to the Renter at the time of rental.
XVII) NO SHOW CHARGE
i) A no show fee of R 500 will be charged if a reservation is not cancelled before rental is supposed to take place.
XVIII) DEPOSITS- EXCESS AND FUEL
i) A deposit for the applicable excess/liability and fuel is required on initiation of the rental. The Renter (Main Driver) must be in possession of a credit card (the name of the Main Driver must be displayed on the credit card) irrespective of product selection.
ii) For security reasons, when renting car groups E, Z, F, G, M, K, U, V, I, Y, Q, GS and L we may require additional methods of identification or conduct a security check to the Branch Manager’s satisfaction before the special vehicle type is released to the Renter – please contact us™ if you are unsure.
i) Credit Cards are normally not accepted at petrol stations in Southern Africa. Fuel can normally only be purchased with cash.
First Car Rental / Sixt refuels each vehicle upon termination, regardless of the fuel gauge indicator, with all costs charged to the Renter.
XX) EXTENSION OF RENTAL
i) If the Renter wishes to extend the rental beyond the original return date, authorisation must be obtained from First Car Rental / Sixt. Failure to do so will result in First Car Rental / Sixt reporting the car stolen and it immediately negates all waivers.
ii) Additional days will be charged directly to the Renter’s credit card.
XXI) RENTAL REQUIREMENTS AND PAYMENT
i) A valid voucher and credit card in the Driver’s name (for additional charges) must be produced at time of rental.
ii) Accepted credit cards are Visa, Master, Diners and American Express. (no debitcards or cash). The credit card must be embossed (i.e. have raised number digits on the card). The credit card must always be in the Main Driver’s name.
iii) Name, address and telephone number.
iv) Local contact details.
v) Valid Drivers License and Passport / ID.
vi) The Main driver must be present during collection and return of the vehicle at the rental desk.
IT IS IMPORTANT TO NOTE THAT BREACH OF ANY OF THE TERMS AND CONDITIONS OF RENTAL (AND NEGLIGENCE) WILL NEGATE THE WAIVERS, AND THE RENTER WILL BECOME LIABLE FOR DAMAGES AND 3RD PARTY DAMAGES. THE RENTER MUST FAMILIARISE HIMSELF / HERSELF WITH THE TERMS AND CONDITIONS AND MUST BE ESPECIALLY AWARE OF THE EXCEPTIONS TO THE WAIVERS. OVERSEAS RENTERS MUST ENSURE THAT THEY UNDERSTAND THE RULES OF THE ROAD IN SOUTH AFRICA AS A VIOLATION OF BASIC RULES OF THE ROAD ARE DEEMED TO BE NEGLIGENCE IN SOUTH AFRICA. FURTHERMORE, PLEASE NOTE THAT TRAVELING ON GRAVEL ROADS ARE NOT ALLOWED WITH FIRST CAR RENTAL/ SIXT.
Also read through the important information at the following pages:
* All Terms & Conditions are subject to change without prior notice.
Important: If you want to book two rentals following right after each other, we recommend that you have additional money available on your credit card to cover both rental’s deposits. The reason is that when you return your first rental’s car, that First Car Rental will refund the deposit back onto your credit card, but it can take a few days for the refund money to become available in your credit card again. It is therefor best to have an additional amount available on your credit card to cover the second rental’s deposit, while you wait for the first rental’s deposit money to reflect as available on your credit card again.
International Drivers Permit:
You will be required to apply for an International Drivers Permit (in English) if your Drivers License is not in English. Alternatively you can also get an English translation from your Traffic Department in your home country (on the Traffic Department’s official letterhead, stamped and certified by them) if your drivers license is not in English. All other requirements and terms and conditions remain the same. Please take your Original Drivers License together with your International Drivers Permit OR your Original Drivers License together with the Official English translation from your local Traffic Department to South Africa.
If your drivers license is in English you do not have to apply for an International Drivers Permit or translation. Just bring your valid English drivers license with you.
Booking a Car through SA Car Rental
The relationship between the Renter and SA Car Rental is for reserving the car at the requested destination and Rental Supplier. SA Car Rental’s responsibility is limited to issuing the reservation voucher properly, in order to make a connection between the Renter and the Rental Supplier at the competitive quoted rate. Should the Renter not receive the booking voucher within 2 minutes after making the reservation, the Renter has to contact us immediately. SA Car Rental will assist the Renter with any booking enquiries before, during and after the reservation.
Upon collection of the car, the Renter will sign a new contract with the rental supplier. SA Car Rental will do its utmost to assist and provide a solution in case of any problem the Renter encounters with the Rental Supplier.
Any claim against the Rental Supplier should be forwarded to the Rental Supplier directly. The jurisdiction location for claims against the rental supplier will be South Africa.
The Rental Supplier has the right to deny a car from anyone who does not comply with the above terms and conditions.
The Renter should request a copy of the final rental agreement when returning the car, and keep it for future queries.
Accepting the voucher and applying it states your agreement to the above terms and conditions.
Important: The guidelines above should be read together with the Terms and Conditions that will be presented to you for signature at the Car Rental Counter – click to view here.